Frequently Asked Questions
What areas do you cover?
I predominantly work in Marlborough, but am happy to travel further afield if required! Any journey over 5 miles will be chargeable at 45p per mile. Please get in touch to discuss your requirements.
How long will it take?
Every client is different, and will make decisions at a different pace. There is no right way to be! It will also depend on what sort of job we're tackling, and the size of the space.
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If you are on a smaller budget, we can work backwards and keep costs down by setting tasks to be completed between sessions.
How long are the sessions?
For most people, 3-4 hours is a manageable session length. The process can be both physically and emotionally tiring, so it's best not to overwhelm yourself.
However, if you're working towards a deadline, we can work through a full day.
How could I prepare?
Be sure to prepare your mindset for our session. Be ready and willing to challenge yourself and make changes. You do not need to have started on anything physically, but do have a think about what you'd like to achieve, and how you'd like to feel after the process is complete.
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There's no need to tidy up before I arrive. In fact, leaving the space as it is will actually make it easier for me to see where you are currently, and how I can best help you. Remember, I am here to help, not judge!
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I will provide the supplies we will need including; labels, post it notes, bin bags and markers. Please don't feel the need to buy any storage items in advance, as they are often not needed. We can always find alternative solutions down the line!
Do I have to be there?
Since the whole decluttering and organisation process relies heavily on you, you will need to be present for our sessions. If you need to pop out or take a break, that is completely fine, however I am unable to make decisions on your behalf. Throughout our time together, I will be following your lead, helping you to take control and make changes for the long-term.
Is this service confidential?
This service is completely private and confidential. I understand starting this process can be hard, so your boundaries will always be respected. All discussions are kept strictly between myself and you, the client. I will never discuss my clients with a third party unless you have agreed for me to do so. My car and clothing are free from logos and branding, so no one will know the purpose of my visit.
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For any photographs I may take, these will only be published with your permission. For testimonials given, I will only ever use your first name.
Do I have to throw things away?
Absolutely not! Sometimes it may just be a case of rearranging items so they serve you better. I will help to guide you through the decision making process, asking questions to aid your choices. If you are looking to organise more than declutter, I can provide recommendations for how to best store or display your items.
Are you pet friendly?
I am happy to work in households with animals, however please do make me aware of which animals you own, and how many, before our first session.
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If you have a pest problem such as mice, rats or bed bugs however, we may not be able to work together until a pest controller has dealt with this.